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  Outsourcing Services and Methodology
Outsourcing has a terrible misconception these days that has been circling the work environments of all companies. Outsourcing is the loss of control and the inability for a company to manage their own internal workings. When people discuss outsourcing, the tone is negative and the approach is defensive. United Global brings those ideas and places them on their head. Outsourcing is the opportunity for companies to leverage United Global so they can align with their core competencies and best position their company for success.
As outsourcing has grown, the history and the factual data that help drive business decisions is becoming clearer. Businesses and executives who are high performers and offer strong value to their stake holders leverage outsourcing consistently. They are leaders in the verticals and have extensive understanding of how to best position their company to take advantage of partners to ensure success and process optimization.
United Global leverages a domestic and international footprint of outsourcing centers to ensure customized success with best practices and 24/7/365 support for all of your critical business needs. Our in depth knowledge of outsourcing allows our clients to rest upon a foundation of service excellence and focus on their core competencies and business objectives thus increasing their bottom line and reducing cost.
Services Portfolio
Our service capability covers a wide array of business verticals and processes. From HR to Customer Contact, United Global provides a secure environment domestically and abroad to bolster the capabilities of the largest of clients, as well as the start up.
Back Office and Administration
* Data Entry, documentation management, transaction processing
Customer Contact
* Customer relations, helpdesk, telemarketing, call centers, collections
Corporate Functions
* Procurement, Finance and Accounting, IT
Knowledge Services
* Research analysis, customer and client analysis, portfolio analysis, claims processing, risk review
Research and Development
* Content Development, Engineering, product design, product research
United Global Advantages
- Competitive cost and benchmarking
- Standardized operational processes
- Simpler process and risk review/mitigation
- International reach and leverage
- ISO 9000 Certified center
- CMMi Level 5 Certifed center
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